PRIVACY POLICY

Last updated: 11 October 2026

Privacy Policy — Ramesh Proctology

Ramesh Proctology respects the privacy of patients, website visitors and individuals who contact us.

This Privacy Policy explains how personal information may be collected, used, stored and shared when you visit www.rameshproctology.com, contact us, submit an appointment enquiry or otherwise communicate with Ramesh Proctology.

Ramesh Proctology is a specialist proctology service associated with Ramesh Hospitals, providing evaluation and treatment for piles (haemorrhoids), anal fissures, anal fistulas and related anorectal conditions.

1. Information We May Collect

Depending on how you interact with the website, we may collect information such as:

  • Name

  • Telephone number

  • Email address

  • City, country or location

  • Appointment preferences

  • Information provided through contact or enquiry forms

  • Health-related information that you voluntarily provide

  • Previous treatment or medical information that you choose to share

  • Information submitted by international patients

  • IP address, device type, browser information and website usage information

  • Cookie and analytics information where applicable

Please provide only the information reasonably necessary for us to respond to your enquiry.

2. Health Information

Information relating to symptoms, diagnoses, medical history, reports, previous procedures or treatment may be particularly private.

If you voluntarily provide medical information through our website, telephone, email or other communication channel, we will use it primarily for purposes connected with your enquiry, appointment or healthcare services.

The website should not be used for medical emergencies.

If you have severe bleeding, severe or rapidly worsening pain, difficulty breathing, loss of consciousness or another medical emergency, seek immediate emergency medical care.

3. How We Use Personal Information

We may use information you provide to:

  • Respond to enquiries

  • Arrange or manage appointments

  • Communicate regarding consultations or treatment

  • Review information submitted before an appointment

  • Provide information requested by patients

  • Assist international patients with treatment enquiries

  • Maintain appropriate administrative or clinical records

  • Improve our website and patient information

  • Maintain website security

  • Comply with applicable legal, regulatory and professional obligations

  • Prevent fraud, misuse or unauthorised access

Where required by applicable law, personal information will be processed on the basis of consent or another lawful basis permitted by law.

4. Appointment Enquiries

Submitting an enquiry through the website does not automatically confirm an appointment.

Our team may contact you using the telephone number, email address or other contact information you provide to confirm availability or request additional information.

5. Communications

If you contact Ramesh Proctology, we may communicate with you by telephone, email, SMS, WhatsApp or another method requested or reasonably expected in connection with your enquiry.

Marketing or promotional communications will be sent only where permitted by applicable law, and you may request that such communications stop.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies necessary for website functionality, security, preferences, analytics and embedded content.

Some website functionality may be provided by third-party services such as Squarespace, Google, YouTube, mapping services or analytics providers.

For further information, please read our Cookie Policy.

7. Third-Party Service Providers

We may use service providers to support website hosting, communications, analytics, appointment enquiries, security or other operational functions.

These providers may process information on our behalf where necessary to provide their services.

Depending on the provider, information may be processed or stored in India or other countries.

We take reasonable steps to use reputable service providers and handle personal information in accordance with applicable law.

8. International Data Transfers

Some technology providers used by this website may operate infrastructure outside India.

Where personal information is transferred internationally, we seek to handle such transfers in accordance with applicable data-protection requirements.

Visitors located outside India may also have additional rights under the laws applicable in their jurisdiction.

9. Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including patient communication, healthcare administration, record-keeping, legal obligations, dispute resolution and security.

Clinical or medical records may need to be retained for periods required by applicable healthcare laws, professional standards or regulatory requirements.

10. Information Security

We take reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on applicable law and your location, you may have rights concerning your personal information, including the ability to:

  • Request information about how your personal data is processed

  • Request access to personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion where legally permitted

  • Withdraw consent where processing is based on consent

  • Raise a grievance or complaint

  • Request information about the entities with whom personal information has been shared where applicable

Some requests may be subject to legal, medical-record or regulatory retention requirements.

12. Children

The website is primarily intended for adults seeking healthcare information or services.

Where information concerning a child is submitted, it should normally be provided by or with the involvement of a parent, guardian or another person legally authorised to act for the child, where required by applicable law.

13. External Websites

Our website may link to third-party websites or services.

Ramesh Proctology is not responsible for the privacy practices, security or content of external websites. Visitors should review the privacy policies of those services separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or applicable legal requirements.

The latest version will be published on this page together with the date of the most recent update.

15. Privacy and Grievance Contact

Questions, privacy requests or concerns about personal information may be directed to:

Ramesh Proctology
Ramesh Hospitals
No. 109, Downtown Mall
Lakdikapul
Hyderabad, Telangana 500004
India

Phone: +91 89192 66510
Website: www.rameshproctology.com
Privacy email: info@rameshproctology.com